OUR APPROACH

Our success depends upon our reputation in improving the environment and quality of life for our customers, the communities in which we operate and our people. Our sustainability strategy guides and measures performance across the business, embedding sustainability values throughout our operations and ensuring continual review and improvement.

OUR 2015 HIGHLIGHTS

"This year we have made considerable progress towards our Aspirations 2018 targets in our continued focus on contributing to economic development and creating vibrant, healthy communities wherever we work. Achieving these aims whilst protecting and enhancing our natural environment, developing our people and engaging with our customers on sustainability is at the heart of what we do"

JOHN TUTTE Group Chief Executive

PROGRESS TOWARDS TARGETS

Our aspirations 2018 progress


Our continuing focus on design for sustainability is demonstrated by our strong progress towards our 2018 aspirations

Objective 2014 2015 2018 target Progress
Public open space created 110 hectares 209 hectares Continual investment
Heat loss from homes 54% better than 1970's 54% better than 1970's 66% better than 1970's
% of homes incorporating renewable technologies 23% 19% 75%
Reduce water usage (litres/head/day) 105 105 80
Homes including domestic recycling facilities 47% 56% 75%
Homes fitted with smart meters 67% 79% 100%
Building information modelling (BIM) development Level 2 Level 2 Level 3
Improvement/level maintained Decline

We want to provide our customers with the best possible home-buying experience

Objective 2014 2015 2018 Target Progress
Independent customer satisfaction HBF rating 5 stars 5 stars #1 in customer service for home building in the UK
% of our customers recommending us to a friend per NHBC research 93% 90.2% >95%
My Redrow registrations 11,149 13,774 15,000
Customers Extras £6m £10m £15m
NHBC Pride in the Job Awards 14% of sites 15% of sites 20% of sites
Improvement/level maintained Decline

Creating sustainable communities is the heart of our business

Objective 2014 2015 2018 target Progress
Monies committed to fund the improvement of local communities £113m £128m Continued investment in local communities
Community consultations as % of planning submissions* New metric 47% Increased engagement
Considerate Constructors average score 34.54 34.82 >35
Homes within 500m of public transport node 95% 95% 90%

*Minor planning submissions, plot substitutions, etc. excluded

Improvement/level maintained Decline

Redrow is all about quality and this gives people a real sense of pride and achievement

Objective 2014 2015 2018 target Progress
Trainees as % of workforce 15% 15% 15%
Training days delivered 2,952 3,859 Increasing training per head
Graduate programme intake 22 28 Increase in line with growth
Workforce under 25 15% 16.5% Maintain/Increase
Total workforce 1,346 1,651 Maintain headcount growth
Health & Safety Awards 1 Highly Commended 1 Commended 3 Highly Commended Progressive Improvement
Reportable accidents per site 0.37 0.23 0.3
Improvement/level maintained Decline

We continue to focus on the efficient use of materials, water and energy in our activities

Objective 2014 2015 2018 target Progress
Total waste produced per 100m² of build 8.1 tonnes per 100m² 9.84 tonnes per 100m² 7.5 tonnes per 100m²
Waste diverted from landfill 93.6% 92.6% >95%
Scope 1 and 2 carbon emissions 2.64 tonnes CO2e/100m² 2.57 tonnes CO2e/100m² 10% reduction
Site water consumption 16.89m³ / 100m² 21.01m³ / 100m² Reduce m³ / 100m²
Divisional office energy audits 80% 80% 100%
Responsibly sourced timber 99.55% 99.82% 100%
% of build materials locally sourced 96% 93% 95%
% of subcontract labour employed locally 89% 89% 95%
Improvement/level maintained Decline
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SUSTAINABILITY POLICIES