Our success depends upon our reputation in improving the environment and quality of life for our customers, the communities in which we operate and our people. Our sustainability strategy guides and measures performance across the business, embedding sustainability values throughout our operations and ensuring continual review and improvement.
JOHN TUTTE Group Chief Executive
Our strategy is to consider sustainability issues in everything we do and our approach focuses on five key areas
We build beautiful homes that are warm and efficient to run, located on attractive developments which create vibrant, healthy communities.
As well as our ‘Customer First’ culture we are also engaging with our customers to develop our sustainability strategies.
We are proud of the extensive contributions we make to community and local economic development wherever we work.
Our reputation as a good employer is confirmed by our employees, 94% of whom say they are proud to work for the company.
Exciting new partnerships with conservation bodies are helping us to improve ecological value on our developments.
Our aspirations 2018 progress
Our continuing focus on design for sustainability is demonstrated by our strong progress towards our 2018 aspirations
|Public open space created||110 hectares||209 hectares||Continual investment|
|Heat loss from homes||54% better than 1970's||54% better than 1970's||66% better than 1970's|
|% of homes incorporating renewable technologies||23%||19%||75%|
|Reduce water usage (litres/head/day)||105||105||80|
|Homes including domestic recycling facilities||47%||56%||75%|
|Homes fitted with smart meters||67%||79%||100%|
|Building information modelling (BIM) development||Level 2||Level 2||Level 3|
We want to provide our customers with the best possible home-buying experience
|Independent customer satisfaction HBF rating||5 stars||5 stars||#1 in customer service for home building in the UK|
|% of our customers recommending us to a friend per NHBC research||93%||90.2%||>95%|
|My Redrow registrations||11,149||13,774||15,000|
|NHBC Pride in the Job Awards||14% of sites||15% of sites||20% of sites|
Creating sustainable communities is the heart of our business
|Monies committed to fund the improvement of local communities||£113m||£128m||Continued investment in local communities|
|Community consultations as % of planning submissions*||New metric||47%||Increased engagement|
|Considerate Constructors average score||34.54||34.82||>35|
|Homes within 500m of public transport node||95%||95%||90%|
*Minor planning submissions, plot substitutions, etc. excluded
Redrow is all about quality and this gives people a real sense of pride and achievement
|Trainees as % of workforce||15%||15%||15%|
|Training days delivered||2,952||3,859||Increasing training per head|
|Graduate programme intake||22||28||Increase in line with growth|
|Workforce under 25||15%||16.5%||Maintain/Increase|
|Total workforce||1,346||1,651||Maintain headcount growth|
|Health & Safety Awards||1 Highly Commended 1 Commended||3 Highly Commended||Progressive Improvement|
|Reportable accidents per site||0.37||0.23||0.3|
We continue to focus on the efficient use of materials, water and energy in our activities
|Total waste produced per 100m² of build||8.1 tonnes per 100m²||9.84 tonnes per 100m²||7.5 tonnes per 100m²|
|Waste diverted from landfill||93.6%||92.6%||>95%|
|Scope 1 and 2 carbon emissions||2.64 tonnes CO2e/100m²||2.57 tonnes CO2e/100m²||10% reduction|
|Site water consumption||16.89m³ / 100m²||21.01m³ / 100m²||Reduce m³ / 100m²|
|Divisional office energy audits||80%||80%||100%|
|Responsibly sourced timber||99.55%||99.82%||100%|
|% of build materials locally sourced||96%||93%||95%|
|% of subcontract labour employed locally||89%||89%||95%|